Operational draft, not legal advice
Shipping Policy
Last updated: June 16, 2026
The store is not yet shipping products during construction. This draft preserves the planned MVP shipping shape for launch preparation.
- Initial launch market: United States only.
- Planned carriers: USPS and UPS.
- Processing time and carrier transit time will be stated separately before commercial launch.
- Exact processing-time copy is pending and is not promised on this placeholder.
- Shipping costs, taxes, and any available shipping methods must be shown before checkout before commercial launch.
- If an order is accepted in the future without a promised shipping date, delay notices, customer consent, cancellation, and refunds must be handled consistently with applicable mail, internet, or telephone order rules before commercial launch.
- Tracking will be provided when available after fulfillment.
- Customers are responsible for providing a correct shipping address. Incorrect-address issues may require support review and may create additional costs.
- Lost package handling will depend on carrier status, tracking evidence, and support review.
Personalized, custom-made, and print-on-demand products are not part of the placeholder or MVP launch. If introduced later, their production and shipping timing must be disclosed before sale.
For shipping questions, contact support@thechessmerch.com.