Operational draft, not legal advice

Refund Policy

Last updated: June 16, 2026

The store is not yet selling products during construction. This draft preserves the planned MVP refund policy for launch preparation.

• Return window: 30 days.
• Condition: returned products must be new and unused.
• Return shipping: customers pay return shipping unless the return is caused by a store error.
• Final sale: final-sale products are supported from MVP launch and are not eligible for standard returns unless required by applicable law or caused by store error.
• Excluded conditions: used, worn, washed, damaged, or altered products are not eligible for standard returns unless the issue is caused by a store error or required by applicable law.
• Refund timing: approved refunds are processed within 5 business days after inspection, plus any additional bank or card issuer timing.
• Refund method: refunds are expected to return to the original payment method when available.

If an order is accepted in the future without a promised shipping date, the store must handle delay notices, customer consent, cancellation, and refunds consistently with applicable mail, internet, or telephone order rules before commercial launch.

Personalized, custom-made, and print-on-demand products are not part of the placeholder or MVP launch. If introduced later, their return, cancellation, and final-sale terms will be updated before sale.

For return questions, contact returns@thechessmerch.com.